characteristics of a positive team
Your company culture is a set of values, beliefs, standards, attitudes that act as a compass for your organisation. You can think about it as the environment in which the company operates and the direction in which it’s heading.Your company culture is a set of values, beliefs, standards, attitudes that act as a compass for your organisation. You can think about it as the environment in which the company operates and the direction in which it’s heading.
You set the environment in a way you treat your team, customers or suppliers. Your behaviour is mimicked by your employees. You know you have a great culture if your employees are engaged, satisfied and productive. Your customer retention is high and employee turnover low. If you tick those boxes, congrats, you are doing well.
- Employee turnover is low
- Customer retention is high
- Customer satisfaction is high
- Productivity is up
- The team is engaged
- Collaboration is supported
- There is general happiness in the team
- Fun is encouraged
- Everyone is treated with respect
- There is no gossip
If you haven’t ticked all of these boxes yet, don’t worry, read on.
Here are the top 5 characteristics of a positive team culture, that will help you get started.
1.Communication Channels are open and frequent
Firstly ensure that your communication channels are open and frequent. What I mean by that? Communicate with your people and communicate frequently. Being it clear instructions or brief on a project/task, provide feedback so they know whether they are heading in the right direction and be open about any upcoming projects.
If the communication channels are open you are achieving a few major things that represent the building stones for a positive culture. You are allowing your people to ask questions, express themselves and offer their opinions. You are also opening up opportunity for innovation, because often our people have some great ideas.
Employees like to know where they are at, how they are going and what’s coming. Some people welcome change, but there is also a large part of people that like to plan and be prepared. So let them know what projects are coming and any changes that may affect them.
2. Encourage teamwork
No one succeeds alone! And it’s not just the case for the leader. Encourage teamwork. It will do a couple of things for you. Firstly the team member will seek out another team member for help rather than just relying on getting answers from you. Teamwork will encourage collaboration, build trust and respect between team members. Your team members will create stronger bonds and learn each others strength and weaknesses.
You can encourage collaboration by setting up brainstorm sessions and allow for every team member to contribute and help with idea generation. Set up team meetings where you encourage for each person to learn more about each others strengths so they can use these to help each other.
3. Ensure your team knows where you are heading
Often as leaders we may forget that it’s important not only to create a strategic plan, but to also share it with others. Employees like to know they job is safe and that there is a path forward. Share it with them.
Start with your company’s vision, mission and goals from the moment you hire a new employee. Show them how their work contributes to the big picture, to the yearly goals and the purpose of the business so they feel like they are part of something bigger than just their job.
4. Promote positive environment
Happy and positive environment promotes productivity. That’s why it’s so important to have a positive team culture because your bottom line will love it. And so will you!
Allow for fun. Celebrate team’s achievements. Celebrate birthdays and any personal milestones as well to make everyone feel valued and included.
Shut down gossip as soon as you see it. Gossip is toxic and will poison all the hard work you are putting into your culture.
Make small appreciation gestures such as take the team out for lunch when a big project is finished or to celebrate a win. Have team meetings where you allow for learning and development and personal growth through teaching them soft skills or paying team games. Give everyone a chocolate egg before you go on a Easter break. You can get quite creative here, but these small gestures will give you huge wins when it comes to team culture.
5. Lead by example
If you want a positive team culture, you have to lead by example. Your team will follow your lead. Have you ever seen a small child that repeats everything you do in order to learn new things. The team if you build trust and respect will do the same. If you lead by example, the team will follow.
Do you have employees that come to work late or are late for meetings? Check with yourself first. Are you on time, are you showing the behaviour that you want to see from others.
I often hear from other leaders that they are so busy answering their staff questions. Why is that? Is it because you don’t allow for mistakes so they are afraid to make one, they keep checking with you. Or are you a perfectionist and your staff don’t want to disappoint you? Imagine allowing your staff to make some decisions on their own. How much time would that save you? We spend a lot of time at work so why not enjoy it in an environment where we and our employees can thrive. And having a positive work culture is key.
Find out more about behaviour analysis to understand your team members deeply including their strengths and weaknesses.